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Looking at the list of Outlook folders (by pressing Ctrl+6 keys), the folder of Junk emails will be having an icon along with the red ‘no’ symbol over it. The second folder will not be having this option. Well, with the steps of utility or service, it will be possible for you to whitelist addresses.Ĭase 2: If there are two folders named as Junk E-mail or Junk Email then, only one folder that is created automatically by the Outlook version will be availed with the ‘not junk’ option. The ‘not junk’ option will not be available with such folders.

So, let’s begin!Ĭase 1: A spam folder is either created by the antispam add-in or is available in IMAP servers, which use junk mail. Well, following are four different cases that illustrate the error cause along with the solution to fix Outlook not junk grayed out’ issue. The ‘Not Junk’ option is only available when your email is in Junk Email folder, not in Inbox, Spam, or any other folders.

The most common reason behind the occurrence of this problem is that you are not exactly seeking on the email that is present in Junk Mail folder of MS Outlook. Causes With Their Respective Solution to Fix Errorīefore we directly jump on the solution to fix this ‘not junk option grayed out Outlook 2013’ issue, it is important to learn its cause. This blog will help users in fixing the error and hence, continue their work with MS Outlook without any barrier. Whenever users try to whitelist the addresses with help of ‘not junk’ option, they find that the option is unavailable. So, is there any technician who can help me with an appropriate approach to resolve it?”Īlike the above email client person, several users complaint about ‘Outlook not junk grayed out’ issue in Junk mail filter. I am unable to figure out what type of complicated problem it is? I have never faced such issue till now while using MS Outlook 2013 email client. Whenever I am right-clicking on a message in the Junk Mail folder, I found Junk→ Not Junk option is grayed out.

“I have just upgraded my Microsoft Outlook 2013 edition to 2016, which is connected with my official Office 365 account.